Booking Terms

1. Request to book

Submitting a request does not confirm a booking. The Vendor will issue a quote, which you can accept by paying the deposit.

2. Deposit

Instant Booking experiences run one of two payment flows, and the one that applies to your booking is always stated on the checkout screen before you pay, and repeated in your confirmation email. Either your deposit is charged when you book and the booking is confirmed immediately, or your card is authorised without money being taken and the deposit is charged only if the venue accepts within the confirmation window - if they decline, or the window passes, the authorisation is released and you are charged nothing. For Request-to-book experiences, your quote always states how payment works. Accepting a quote never charges you on its own. If the quote is paid through Groupbooka, you pay the deposit, and later any remaining balance, from your booking page checkout. If the quote is a direct invoice, you pay the venue under the terms stated in the quote. In all cases the deposit counts toward the booking total, and commission is deducted automatically only for payments processed through Groupbooka.

3. Remaining balance

Where a deposit is taken, the remaining balance is due on the date shown in your booking's payment terms - by default 30 days before the event, or immediately if you book inside that window. The exact date is always displayed before you pay and repeated in your confirmation email. Pay the balance using the payment link on your booking page; it is not charged automatically.

4. Cancellations

Your cancellation and refund terms are shown in your quote or checkout before you commit and saved with your booking. Check those terms for the cancellation deadline, whether your deposit and remaining balance are refundable, and any conditions. For direct-invoice bookings, contact the venue about cancellations and refunds under your agreed terms.

5. Changes

Request changes to your group size, dietary requirements or timing in the booking thread. Changes depend on the venue's availability and agreement, and may affect the price or booking terms.

6. Disputes

If the experience materially differs from what was agreed, contact support within 7 days of the event and Groupbooka will mediate.